Terms and Conditions
1. General
Our brand Private villas of Croatia and our website www.privatevillasofcroatia.com are property of registered Croatian tourist agency Privatni odmor d.o.o., Split – Kralja Zvonimira 85, Croatia, VAT: HR33847318409, ID code: HR-AB-21-060374234. We act as a mediator between the guest and the property owner. Through our website, www.privatevillasofcroatia.com, we provide accommodation and other services according to the information listed for each property and service on this website. We highly recommend that you carefully read all the information on our website and check all the details that were confirmed to you at the time of booking you made with us, as these form the basis of your contract with us. By making the reservation for accommodation units or services from our website, you are entering a legal relationship with our agency, which is considered the acceptance of the general terms and conditions.
2. Booking & Payment
For any accommodation unit or service listed on our website, you can make an online inquiry through our contact form, send an email inquiry directly to [email protected], contact us on our mobile phone at +38598659496, or contact us through our partner agencies that advertise our services.
After receiving your inquiry, we will email you the prices, availability, details, and terms of a potential reservation. The reservation is valid after we receive the deposit payment, which will be stated and defined in the payment request we send you after your booking confirmation. If we don't receive the payment within three working days, we will consider your booking request canceled. You should send us a payment confirmation within 24 hours of making the payment.
The rest of the reservation amount should be paid according to the information provided in your payment request within the deadline stated in it. If the rest of the amount is not paid within the agreed-upon period, our agency has the right to cancel your reservation. Our agency will use the deposit payment as the cancellation fee to cover any eventual costs.
Confirmation of the reservation is valid after the payment of the agreed deposit, with the balance paid according to the terms delivered to the client in the agreement and the payment request.
The deposit payment is non-refundable if the guest cancels after making the payment or anytime before the arrival date.
The balance payment is non-refundable if the reservation is canceled within 120 days before arrival. However, depending on the accommodation unit owner, the balance payment can sometimes be partially or fully refundable. Cancelation terms will be stated in your contract.
A voucher is considered a binding contract between the guest, the owner of the accommodation unit/service provider, and the agency. In case of any disputes, only Croatian laws apply to the jurisdiction of the court in Split.
You are obliged to provide information about the number of guests that will come to the accommodation unit or use the services of our agency. This number will be stated and confirmed in your voucher. If the number of guests who come to the accommodation unit exceeds the number of guests indicated in the voucher, the service provider has the right to refuse to provide you with the service due to the unannounced guests or being unable to accommodate all the guests.
Our agency will provide the services according to the information on our website and in emails our agency exchanges with you during the inquiry and booking procedure, with the exception of unforeseen situations, illness or death of the accommodation owner, host, or their family members; extraordinary circumstances that cannot be predicted or eliminated, such as natural disasters (earthquakes, floods, fires, droughts, etc), wars, strikes, terrorist acts, and restrictions issued by the state (mobilization, ban on leaving the country, etc).
Payment for the reservations can be made through a wire transfer to our agency's bank account or via credit cards (we accept Visa, Maestro, and MasterCard – via payment link sent to the client). Please note we will send you a payment request with our bank account number, including all the company legal information (tourist agency Privatni odmor d.o.o. – the owner of the brand Private Villas of Croatia) or a payment link for the credit card payment.
Private Villas of Croatia (brand of Privatni odmor do.o.) advises the purchase of a cancellation insurance policy in the guest's country, for which we will provide all the necessary documents and assist in protecting the guest and their rights.